Terms and conditions

Terms and Conditions of Jungle Reels Casino

1. IntroductionThese Terms and Conditions ("Agreement") govern the relationship between you (the "Player" or "you") and us (Jungle Reels Casino, "us", "we", or "our") with regards to your use of our online gaming platform. By registering for an account or placing a bet on our website, you agree to be bound by these Terms and Conditions.

2. DefinitionsIn this Agreement, the following terms shall have the meanings set forth below:

   • "Account" means a registered user account created by the Player in order to participate in our online gaming services;
   • "Bonus" refers to any promotional offer made available to Players, whether in cash or non-cash format (e.g., free spins);
   • "Deposit" means the amount of money deposited into your Account from an external payment source;
   • "Gaming Service(s)" refers to all games and betting activities provided by us on our website or through mobile applications;
   • "License Number" means the license number issued to us by the UK Gambling Commission (39175) and the Alderney Gambling Control Commission (R-319452-022);
   • "T&Cs" mean these Terms and Conditions.

3. EligibilityTo be eligible to register for an Account, you must:a) Be at least 18 years of age;b) Not be a resident or citizen of any jurisdiction where online gaming is prohibited;c) Provide accurate information about yourself in the registration process;

4. Registration ProcessBy creating an Account, you agree to provide us with truthful and complete information about yourself. You will need to:a) Register for an Account on our website by providing your name, email address, date of birth, and other required information;b) Verify your account through a confirmation email sent to the registered email address;c) Complete Know-Your-Customer (KYC) verification requirements, including providing identification documents;

5. Wagering RequirementsAll bonuses and free spins provided by us are subject to wagering requirements as specified in our promotional terms and conditions.

6. Withdrawal PolicyWe reserve the right to delay or withhold any withdrawal requests for up to 72 hours pending internal review. A €2.50 fee will be applied to all withdrawals.

7. Responsible GamingYou agree that you will not engage in gaming activities if they cause financial, emotional, or social harm to yourself or others. We encourage responsible gaming practices and provide links to support organizations on our website.

8. Software ProvidersOur online gaming platform is powered by various software providers licensed by the UK Gambling Commission (UKGC) and the Alderney Gambling Control Commission (AGCC), including but not limited to: NetEnt, Microgaming, Pragmatic Play, Eyecon, Blueprint Gaming, Yggdrasil, Red Tiger, and Playtech.

9. Game FairnessOur gaming software has been audited by SQS for fairness and randomness. Software providers hold independent certifications from eCOGRA or iTechLabs.

10. Customer SupportWe provide support to our Players through email only. Response times may vary depending on the volume of inquiries.

11. Account SecurityYou are responsible for maintaining the security and confidentiality of your Account login credentials, including keeping them confidential and secure.

12. TerminationWe reserve the right to terminate this Agreement and your use of our gaming services at any time without prior notice.

13. Governing LawThese Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

14. Changes to T&CsWe may modify these Terms and Conditions from time to time, and such modifications will become effective immediately upon posting on our website.

15. SeverabilityIf any provision of this Agreement is deemed invalid or unenforceable by a court of law, it shall not affect the validity and enforceability of the remaining provisions.

16. Entire AgreementThis Agreement constitutes the entire agreement between us and supersedes all prior negotiations, understandings, or agreements between the parties.

17. WaiverThe failure to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of such right or remedy.

18. RelationshipNothing in this Agreement shall be construed as creating a partnership or agency relationship between us and you.

19. No AssignmentYou may not assign your rights or obligations under this Agreement without our prior written consent.

20. SurvivalAll provisions of these Terms and Conditions which by their nature are intended to survive termination, including but not limited to payment terms and dispute resolution procedures, shall remain in effect after the termination of this Agreement.

By using our gaming services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.